This Privacy Policy explains how Bellelvei collects, uses, and protects your personal information when you visit our website or enquire about a stay.
1. Who we are
Bellelvei is a boutique protea farm and accommodation provider in the Stellenbosch Winelands, South Africa. For privacy questions, contact us at stay@bellelvei.co.za.
2. Information we collect
We may collect your name, email address, phone number, preferred travel dates, accommodation interest, and any message you send via our contact form or email.
3. How we use your information
We use your information to respond to enquiries, manage bookings, improve our website, and meet legal obligations.
4. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate the website or process bookings, or when required by law.
5. Cookies
Our website may use essential cookies and analytics tools to understand how visitors use the site.
6. Storage and security
We take reasonable steps to protect personal information against loss, misuse, and unauthorised access.
7. Retention
We keep personal information only as long as needed for the purposes above, or as required by law.
8. Your rights (POPIA)
Under South African POPIA, you may request access to, correction of, or deletion of your personal information, subject to legal limits.
9. Third-party links
Our site may link to third-party websites (for example Airbnb). Their privacy practices are their own.
10. Updates
We may update this policy from time to time. The “Last updated” date on this page will change when we do.
11. Contact
Email stay@bellelvei.co.za for any privacy-related requests.